bCare, Boss Portals latest addition to the Boss Operations Navigator family, is a customer care and incident management system. Built atop of Boss Portal’s unified solution framework, bCare allows the full lifecycle of an incident, from creation through to the coordination and dispatch of supporting tasks, to be all managed within one ubiquitous platform.
Not only does it streamline business processes by eliminating paperwork and ad-hoc procedures, bCare allows progress to be more readily and accurately measured at each step along the way. It improves accountability and facilitates the assurance of both internal and external Service Level Agreements (SLAs).
“bCare’s incident resolution process is modelled after the best practice recommended by the Information Technology Infrastructure Library (ITIL®). So there’s no need to reinvent the wheel to effect your business processes with bCare says Angela Peterson, Senior Business Analyst at Boss Portal. And by leveraging these standards the associated risk of business process adoption goes down, the effort and associated costs to effect these business process goes down and ultimately the resulting service to your end customers improves”
About Boss Portal
Headquartered in Auckland, New Zealand, with offices in Asia and the EMEA, Boss Portal has been solving OSS problems for Telecom Operators around the world since 2006. Leveraging our own software technology we have solutions to a number of long standing challenges facing our customers, often considered ‘too hard’ to fix. We have a solid track record of delivering tangible business benefits in a range of network and customer operations. We understand the unique needs of OSS in these domains and we know OSS like the back of our hands. For more information on Boss Portal please visit our web site
