Product Overview

Integration in our DNA

At our core, or DNA so to speak, is our ability to integrate and transform diverse and disparate data into meaningful business critical information.  That process begins with our mediation technology, able to integrate directly to your various network and business systems and retrieve valuable data as and when changes occur.  Combined with powerful service modeling technology, that effectively joins the dots between your network technologies, domains and services, we’re able to provide an accurate and timely end-to-end picture of your network and services.

Our product suite

We’ve developed an extensive product portfolio atop of these framework technologies.  The result is a unified solution where business functional components such as fault, case, process, resource and service inventory, capacity planning and performance management are all pre-integrated and work together in concert with people and processes as a single solution all served by a secure user client.
The modular approach we’ve taken allows system capability to be implemented over time according to the priorities of your business. Applications are divided by business function and grouped into logical application stacks…

bAlarm

bCare

bHive

bYond

Respond to network and service impacts with bAlarm’s unique ‘context views’ feature helping you navigate through swarms of alarms and reach a diagnosis swiflty Fault Management saves the day by determining associations, with equipment, network, circuits, services and customers as alarms are processed so priorities can be acted on accordingly.  Fault management adds further value by seeking out associations on alarms to existing cases so you’re immediately aware of pre-existing and/or related activity on the alarm.

Take the risk out of your network operations and improve service performance by shifting the knowledge of a few into systems that can be leveraged across the whole business, 24/7. Process Management helps your teams get it right every time by enabling the implementation of standard, streamlined and measurable business processes. Case Management provides all of the right information and tools in one place to rally your forces around your network and service commitments with ease.

Get a better handle on your network assets, groom and plan your network capacity with the bHive stack of Applications. Capacity Planning helps you plan for better capital returns by providing insight into your network capacity needs so you can get the best of out of your network today and avoid bottlenecks ahead of time. Service Inventory joins the dots by working across domains and vendor technologies to provide an ‘as built’ view of your total end-to-end circuit and service. Resource Inventory takes the guesswork out of managing your network assets by providing a centralized up to date record of your network resources. Service Models powerful service modeling technology, that effectively joins the dots between your network technologies, domains and services, to facilitate an accurate and timely end-to-end picture of your network and services.

Add measurement capability where there was none before to derive unique insights into your network, service and customer performance. KPI Packages measurements grouped into a range of packages spanning network utilization and performance, asset and team performance as well as service and customer performance. Performance Management extracts KPI results from each package and presents those into dashboards and predefined reports.  Adhoc reports and business orientated data dictionaries facilitate further analysis.